{"hotel_id":"01KRCMZW66P9A0F0C9ZBVPZH8Y","page":"faqs","brand":{"hotel_id":"01KRCMZW66P9A0F0C9ZBVPZH8Y","slug":"moore_miami","display_name":"The Moore Miami","legal_name":"The Moore","primary_color":"#000000","secondary_color":"#FBEFE3","accent_color":"#302E2F","color_extra":[],"color_weights":null,"font_heading":"Bodoni Moda","font_body":"Archivo","font_heading_faces":[],"font_body_faces":[],"font_heading_url":null,"font_body_url":null,"font_heading_variants":[],"font_body_variants":[{"weight":400,"style":"normal","enabled":true,"agent":true,"primary":false},{"weight":500,"style":"normal","enabled":true,"agent":true,"primary":false},{"weight":600,"style":"normal","enabled":true,"agent":true,"primary":false}],"font_heading_casing":"upper","font_body_casing":"normal","font_extra":[],"logo":"/cdn/01KRCMZW66P9A0F0C9ZBVPZH8Y/01KSXS4WF81SB0NMBMXZ5H7GNP","logo_dark":"/cdn/01KRCMZW66P9A0F0C9ZBVPZH8Y/01KREVQQSK6Q7WCM14VS4GCT4A","favicon":"/cdn/01KRCMZW66P9A0F0C9ZBVPZH8Y/01KREVTHMXSAAR5762C8MD63X7.png","levels":[]},"sections":{"hotel_id":"01KRCMZW66P9A0F0C9ZBVPZH8Y","menu":[{"name":"about","label":"About","href":"/about","count":null,"children":[]},{"name":"rooms","label":"Rooms","href":"/rooms","count":1,"children":[]},{"name":"amenities","label":"Visit","href":"/amenities","count":1,"children":[{"name":"amenity:01KSR6PYV02HFXWKDPNEJ2TA4J","label":"In-room Dining","href":"/amenities/01KSR6PYV02HFXWKDPNEJ2TA4J","count":null,"children":[]},{"name":"amenity:01KREVE8S9DDPFFH5AYFKRRK6D","label":"The Workplace","href":"/amenities/01KREVE8S9DDPFFH5AYFKRRK6D","count":null,"children":[]},{"name":"amenity:01KSGQETE8ECV7DRM5CAKF8CTS","label":"The Roof","href":"/amenities/01KSGQETE8ECV7DRM5CAKF8CTS","count":null,"children":[]}]},{"name":"venues","label":"Venues","href":"/venues","count":1,"children":[]},{"name":"faqs","label":"FAQs","href":"/faqs","count":1,"children":[]},{"name":"contact","label":"Contact","href":"/contact","count":null,"children":[]}],"cta":{"enabled":true,"label":"Stay with us","href":"/book","items":[{"label":"Stay with us","href":"/book","new_tab":false,"booking":true,"standalone":true,"style":"primary"}]},"accessibility":{"panel":{"enabled":false,"placement":"float_left","label":null,"size":"medium","show_label":true,"controls":{"textScale":true,"contrast":true,"dyslexiaFont":false,"bigCursor":false,"readingGuide":false,"linkUnderline":true,"textSpacing":true,"reduceMotion":true}},"statement":{"enabled":false,"contact_email":null,"contact_phone":null,"body_md":""}}},"footer":{"hotel_id":"01KRCMZW66P9A0F0C9ZBVPZH8Y","locale":"en-US","hotel_name":"The Moore Miami","tagline":"","logo":"/cdn/01KRCMZW66P9A0F0C9ZBVPZH8Y/01KSXS4WF81SB0NMBMXZ5H7GNP","logo_dark":"/cdn/01KRCMZW66P9A0F0C9ZBVPZH8Y/01KREVQQSK6Q7WCM14VS4GCT4A","show_logo":true,"contact":{"phone":"+1 (305) 209-2100","email":"hotel@mooremiami.com","address":"4040 Northeast 2nd Avenue, Miami, Florida, 33137"},"nav":[{"name":"about","label":"About","href":"/about","count":null,"children":[]},{"name":"rooms","label":"Rooms","href":"/rooms","count":1,"children":[]},{"name":"amenities","label":"Visit","href":"/amenities","count":1,"children":[]},{"name":"faqs","label":"FAQs","href":"/faqs","count":1,"children":[]},{"name":"contact","label":"Contact","href":"/contact","count":null,"children":[]}],"social":[{"platform":"instagram","url":"https://www.instagram.com/themooremiami/","label":"Instagram"}],"newsletter":{"enabled":false,"headline":"","body":"","button_label":"","action_url":null},"legal_policies":{"privacy_text":"Privacy Policy\nAt The Moore, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly.\n\n1. Information We Collect\na. Personal Information\nWe may collect personal information, including but not limited to:\n‍\n• Name\n• Contact Information (email address, phone number, address)\n• Payment Information\n• Demographic Information\n• Other information you provide voluntarily\n\nb. Non-Personal Information\nWe may also collect non-personal information automatically, such as:\n‍\n• IP address\n• Browser type\n• Device information\n• Usage data\n\n2. How We Use Your Information\nWe use the collected information for the following purposes:\n‍\n• Providing and maintaining our website\n• Personalizing your experience\n• Processing transactions\n• Sending promotional emails\n• Analyzing website usage and improving our services\n\n3. Cookies and Similar Technologies\nWe use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.\n\n4. Third-Party Links\nOur website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review the privacy policies of third-party sites before providing any personal information.\n\n5. Security\nWhile we take reasonable measures to protect your personal information, no method of transmission over the internet or electronic storage is entirely secure.\n\n6. Your Choices\nYou have the right to:\n‍\n• Access, correct, or delete your personal information\n• Opt-out of receiving promotional communications\n• Disable cookies through your browser settings\n\n7. Children's Privacy\nOur website is not directed at individuals under the age of 18. We do not knowingly collect personal information from children.\n\n8. Changes to This Privacy Policy\nWe reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website.\n\n9. Contact Us\nIf you have any questions or concerns about this Privacy Policy, please contact us via this form.","terms_text":"Terms of Service\nThese Terms of Service (\"Terms\") govern your use of The Moore Miami website (the \"Service\") provided by The Moore. Please read these Terms carefully before using our Service.\n\n1. Acceptance of Terms\nYour use of the Service implies your acceptance of these binding Terms. Non-compliance prohibits access to the Service.\n\n2. User Eligibility\nYou must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you are at least 18 years old.\n\n3. Account Registration\nAccess to specific Service features demands accurate, current, and complete information during registration. Safeguard your account credentials and assume full responsibility for all associated activities.\n\n4. Content\na. User Content: By submitting content, you grant The Moore a global, non-exclusive, royalty-free license for its use.\n\nb. Prohibited Content: Users must abstain from submitting unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive, or objectionable content.\n\n5. Termination\nThe Moore reserves the unilateral right to terminate or suspend accounts without notice for any reason, including breaches of these Terms.\n\n6. Changes to the Terms\nThe Moore retains the right to modify these Terms at any time without notice. Continued use post changes constitutes consent.\n\n7. Disclaimer of Warranties\nThe Service is provided \"as is\" and \"as available\" without any warranties of any kind, either express or implied.\n\n8. Limitation of Liability\nTo the fullest extent permitted by applicable law, The Moore disclaims liability for indirect, incidental, special, consequential damages, or loss of profits or revenues.\n\n9. Governing Law\nThese Terms are governed by the laws of the state of Florida, without regard to conflict of law principles.\n\n10. Contact Information\nFor inquiries about these Terms, please contact us via this form.","cookies_text":""},"copyright_text":"© 2026 The Moore Miami","extras":[],"languages":["en-US"],"language_switcher_enabled":false},"header":{"hotel_id":"01KRCMZW66P9A0F0C9ZBVPZH8Y","locale":"en-US","contact_enabled":false,"actions":[],"language_enabled":false,"languages":[]},"sound":{"hotel_id":"01KRCMZW66P9A0F0C9ZBVPZH8Y","locale":"en-US","enabled":false,"source":"library","tracks":[],"spotify":null,"loop":true,"shuffle":false,"crossfade_s":0.0,"volume":0.35,"autoplay":false,"invite":"chip","invite_label":"Music","label_on":"Play music","label_off":"Pause music","placement":"pill","position":"bottom-right","show_label":true,"icon":"note","exclude_routes":[],"respect_reduced_motion":true,"embed":null},"copy":{},"style_overrides":{"h1.mh-title":{"white-space":"pre-line"}},"timezone":"America/New_York","rewrites":{},"page_data":{"hotel_id":"01KRCMZW66P9A0F0C9ZBVPZH8Y","locale":"en-US","header_title":"BEFORE YOU ARRIVE","header_body":"Arrival, departure, cancellation and the rules of the house — the practical answers, kept in one place.","hero_media":{"asset_id":"01KY2MBD10AMR01J0E03BEFV5X","url":"/cdn/01KRCMZW66P9A0F0C9ZBVPZH8Y/renditions/01KY2MBD10AMR01J0E03BEFV5X/lg.webp","kind":"image","mime_type":"image/jpeg","alt":"A man sits in a glass booth in a hotel lobby.","caption":null,"poster":null,"srcset":"/cdn/01KRCMZW66P9A0F0C9ZBVPZH8Y/renditions/01KY2MBD10AMR01J0E03BEFV5X/sm.webp 640w, /cdn/01KRCMZW66P9A0F0C9ZBVPZH8Y/renditions/01KY2MBD10AMR01J0E03BEFV5X/md.webp 1024w, /cdn/01KRCMZW66P9A0F0C9ZBVPZH8Y/renditions/01KY2MBD10AMR01J0E03BEFV5X/lg.webp 1440w, /cdn/01KRCMZW66P9A0F0C9ZBVPZH8Y/renditions/01KY2MBD10AMR01J0E03BEFV5X/hero.webp 1920w","sources":null,"width":1440,"height":2160},"blocks":[{"id":"intro","type":"text","title":"","body":"Every house keeps its rules, and the Moore keeps them briefly: check-in from four, checkout by noon, cancellation two days ahead.\n\nWhat follows is the register in full — booking, arrival, payment, the rules of the house and the lay of the neighborhood. Anything it leaves unanswered, the concierge will settle in person.","media":null,"media_position":null,"gallery":[],"limit":null,"filter":null,"item_ids":null,"amenity_id":null,"menu_ids":null,"cta_label":"","cta_href":null,"coords":null,"address":"","zoom":null,"ratings":null,"component":null,"data":null,"fields":null,"source":null,"buttons":null,"featured_items":null,"hidden_post_ids":null,"instagram":null,"form_key":null,"form_fields":null,"submit_label":"","consent_text":"","success_text":"","form_note":""},{"id":"split-cta","type":"cta_band","title":"","body":"","media":null,"media_position":null,"gallery":[{"asset_id":"01KY2MAV78BRKNV068MZKDR06K","url":"/cdn/01KRCMZW66P9A0F0C9ZBVPZH8Y/renditions/01KY2MAV78BRKNV068MZKDR06K/lg.webp","kind":"image","mime_type":"image/jpeg","alt":"A woman in a black dress holds a drink in a dimly lit bar.","caption":null,"poster":null,"srcset":"https://d1vgksb0ce1fwh.cloudfront.net/01KRCMZW66P9A0F0C9ZBVPZH8Y/renditions/01KY2MAV78BRKNV068MZKDR06K/sm.webp 640w, https://d1vgksb0ce1fwh.cloudfront.net/01KRCMZW66P9A0F0C9ZBVPZH8Y/renditions/01KY2MAV78BRKNV068MZKDR06K/md.webp 1024w, https://d1vgksb0ce1fwh.cloudfront.net/01KRCMZW66P9A0F0C9ZBVPZH8Y/renditions/01KY2MAV78BRKNV068MZKDR06K/lg.webp 1440w, https://d1vgksb0ce1fwh.cloudfront.net/01KRCMZW66P9A0F0C9ZBVPZH8Y/renditions/01KY2MAV78BRKNV068MZKDR06K/hero.webp 1920w","sources":null,"width":1440,"height":2160},{"asset_id":"01KSR3848QDBK30AZ9AP1BYYZA","url":"/cdn/01KRCMZW66P9A0F0C9ZBVPZH8Y/renditions/01KSR3848QDBK30AZ9AP1BYYZA/lg.webp","kind":"image","mime_type":"image/jpeg","alt":"Suite interior at The Moore Miami with a seating area and large windows","caption":null,"poster":null,"srcset":"https://d1vgksb0ce1fwh.cloudfront.net/01KRCMZW66P9A0F0C9ZBVPZH8Y/renditions/01KSR3848QDBK30AZ9AP1BYYZA/sm.webp 640w, https://d1vgksb0ce1fwh.cloudfront.net/01KRCMZW66P9A0F0C9ZBVPZH8Y/renditions/01KSR3848QDBK30AZ9AP1BYYZA/md.webp 1024w, https://d1vgksb0ce1fwh.cloudfront.net/01KRCMZW66P9A0F0C9ZBVPZH8Y/renditions/01KSR3848QDBK30AZ9AP1BYYZA/lg.webp 1440w","sources":null,"width":1440,"height":960}],"limit":null,"filter":null,"item_ids":null,"amenity_id":null,"menu_ids":null,"cta_label":"","cta_href":null,"coords":null,"address":"","zoom":null,"ratings":null,"component":null,"data":null,"fields":null,"source":null,"buttons":[{"label":"BECOME A MEMBER","url":"/amenities/new-amenity-mp31akmh","style":"primary","new_tab":false},{"label":"STAY THE NIGHT","url":"/book","style":"secondary","new_tab":false}],"featured_items":null,"hidden_post_ids":null,"instagram":null,"form_key":null,"form_fields":null,"submit_label":"","consent_text":"","success_text":"","form_note":""}],"groups":[{"category":"booking_and_reservations","label":"Booking & Reservations","items":[{"faq_id":"01M03H4RME80WYMG7Q8KFMESSZ","slug":"cancellation-policy","category":"booking_and_reservations","question":"What is the cancellation policy?","answer":"Cancellations may be made up to two days prior to arrival; after that, the deposit is forfeited. Seasonal and rate-specific exceptions may apply. Early departures are subject to a fee of one room night plus tax.","priority":10,"tags":[]}]},{"category":"check_in","label":"Check-in","items":[{"faq_id":"01M03H4VT4M315F1B0KPES46AQ","slug":"check-in-requirements","category":"check_in","question":"What will I need at check-in?","answer":"The credit card used to make the reservation and valid government-issued photo identification are both required at check-in. Guests must be 18 years or older to book a room and stay.","priority":30,"tags":[]},{"faq_id":"01M03H4TKJV24CCSMS30Z8G65D","slug":"check-in-time","category":"check_in","question":"When can I check in?","answer":"Check-in opens at 4:00 PM. Early arrival is obtainable based on availability; guaranteed early arrival is available for an additional fee, dependent on date and room type.","priority":20,"tags":[]}]},{"category":"check_out","label":"Check-out","items":[{"faq_id":"01M03H4Y6V16AHEPMGJ6A1NQXH","slug":"check-out-time","category":"check_out","question":"When is check-out?","answer":"Check-out is by 12:00 noon. Late departure is obtainable based on availability; guaranteed late departure is available for an additional fee, dependent on date and room type.","priority":50,"tags":[]}]},{"category":"payment_and_billing","label":"Payment & Billing","items":[{"faq_id":"01M03H4WYKD12WK850J0QCEH79","slug":"incidentals-hold","category":"payment_and_billing","question":"Is there a hold for incidentals?","answer":"Yes. To cover incidentals, a hold of $250 per night is placed on the guest's credit card at check-in.","priority":40,"tags":[]}]},{"category":"parking_and_transport","label":"Parking & Transport","items":[{"faq_id":"01M03H55QP13MA5SVWTZNXPHTN","slug":"public-transit","category":"parking_and_transport","question":"Can I arrive by public transit?","answer":"Yes. The closest Metromover station is at the Adrienne Arsht Center, about a fifteen-minute walk or a short rideshare away, and Metrobus routes 3 and 93 stop along NE 2nd Avenue at NE 40th Street, two minutes from the door.","priority":90,"tags":[]},{"faq_id":"01M03H53P5ADVW9BQ7VGNAB45Z","slug":"airport-transfers","category":"parking_and_transport","question":"How do I get to the house from the airport?","answer":"The Moore stands at 4040 NE 2nd Avenue in the Miami Design District. From Miami International (MIA), the drive takes 25–35 minutes via I-95 S; a taxi runs $35–50 depending on traffic. From Fort Lauderdale–Hollywood (FLL), allow 45–60 minutes, or $70–95 by taxi. Rideshare is straightforward — enter \"The Moore Miami\" — and valet parking is available at the hotel.","priority":80,"tags":[]}]},{"category":"pets","label":"Pets","items":[{"faq_id":"01M03H508DXCTYJMG21VCVGVQ0","slug":"pets","category":"pets","question":"Are pets welcome?","answer":"The house keeps a strict no-pets policy. Only service animals trained to assist guests with disabilities are permitted on the premises; owners are asked to adhere to all applicable laws and to ensure their animals do not disturb other guests.","priority":60,"tags":[]}]},{"category":"smoking","label":"Smoking","items":[{"faq_id":"01M03H51MY5TWP1KYND47JSN3X","slug":"smoking","category":"smoking","question":"Is smoking permitted?","answer":"The Moore is a non-smoking property throughout. Any room that has been used for smoking is subject to an additional smoking fee.","priority":70,"tags":[]}]},{"category":"local_area","label":"The Neighborhood","items":[{"faq_id":"01M03H574R38RCJQ3GECHGG8F1","slug":"neighborhood-walkability","category":"local_area","question":"Is the neighborhood walkable?","answer":"Nearly everything worth seeing — galleries, restaurants, shops — is within a ten-to-fifteen-minute walk of the house, on pedestrian-friendly streets with wide sidewalks. More than 130 galleries sit within a few blocks, and the house keeps its own map of the district on the Discover page.","priority":100,"tags":[]}]}],"total":10}}