{"hotel_id":"01KR7RRFDC52PNQ8E8SXX9EVM0","page":"faqs","brand":{"hotel_id":"01KR7RRFDC52PNQ8E8SXX9EVM0","slug":"17john","display_name":"17 John","legal_name":"17 John","primary_color":"#675041","secondary_color":"#F4EAE0","accent_color":"#ffb494","font_heading":"Bebas Neue","font_body":"Fraunces","font_heading_faces":[],"font_body_faces":[],"font_heading_url":null,"font_body_url":null,"logo":"/cdn/01KR7RRFDC52PNQ8E8SXX9EVM0/01KT78BKW0GRJTNEMPDFJ3439P","logo_dark":"/cdn/01KR7RRFDC52PNQ8E8SXX9EVM0/01KT78C4K2CRQEKN2QC9H9TVQS","favicon":"/cdn/01KR7RRFDC52PNQ8E8SXX9EVM0/01KT78C8P3137ZS7D2BWRQ1VPH"},"sections":{"hotel_id":"01KR7RRFDC52PNQ8E8SXX9EVM0","menu":[{"name":"about","label":"About","href":"/about","count":null},{"name":"rooms","label":"Rooms","href":"/rooms","count":1},{"name":"amenities","label":"Amenities","href":"/amenities","count":1},{"name":"faqs","label":"FAQs","href":"/faqs","count":1},{"name":"contact","label":"Contact","href":"/contact","count":null}],"cta":{"enabled":true,"label":"Book Now","href":"/book"}},"footer":{"hotel_id":"01KR7RRFDC52PNQ8E8SXX9EVM0","locale":"en-US","hotel_name":"17 John","tagline":"","logo":"/cdn/01KR7RRFDC52PNQ8E8SXX9EVM0/01KT78BKW0GRJTNEMPDFJ3439P","logo_dark":"/cdn/01KR7RRFDC52PNQ8E8SXX9EVM0/01KT78C4K2CRQEKN2QC9H9TVQS","show_logo":true,"contact":{"phone":"(516) 570-8762","email":"reservations@17john.com","address":"17 John Street, New York, New York, 10038"},"nav":[{"name":"about","label":"About","href":"/about","count":null},{"name":"rooms","label":"Rooms","href":"/rooms","count":1},{"name":"amenities","label":"Amenities","href":"/amenities","count":1},{"name":"faqs","label":"FAQs","href":"/faqs","count":1},{"name":"contact","label":"Contact","href":"/contact","count":null}],"social":[{"platform":"instagram","url":"https://www.instagram.com/17johnnyc/","label":"Instagram"},{"platform":"linkedin","url":"https://www.linkedin.com/company/17-john-hotel-nyc/","label":"LinkedIn"}],"newsletter":{"enabled":false,"headline":"","body":"","button_label":"","action_url":null},"legal_policies":{"privacy_text":"","terms_text":"","cookies_text":""},"copyright_text":"© 2026 17 John","languages":["en-US","fr-FR","zh-CN"],"language_switcher_enabled":false},"page_data":{"hotel_id":"01KR7RRFDC52PNQ8E8SXX9EVM0","locale":"en-US","header_title":"","header_body":"","hero_media":null,"blocks":[],"groups":[{"category":"booking_and_reservations","label":"Booking & Reservations","items":[{"faq_id":"01KR7XEB3KQ4DQDD9ATHGCFCYS","slug":"new-faq-moz6uve8","category":"booking_and_reservations","question":"What’s your cancellation policy?","answer":"17John Hotel follows a semi-strict cancellation policy, as outlined below.\n\n•⁠ ⁠Cancellation 31 days or more before check-in: Guests may cancel for a 100% refund.\n•⁠ ⁠Cancellation 30 days to 14 days before check-in: Guests are eligible for a 50% refund.\n•⁠ ⁠Cancellation 14 days of check-in: All payments are forfeited.\n\nCancellation Term\nA reservation canceled 30 days before check-in may be rescheduled if the new dates are requested within 24 hours of the modification notice and may be subject to a price adjustment. The cancellation policy for the rescheduled stay will remain the same and will follow the original reservation’s cancellation terms.\n\nFor bookings made through third-party platforms such as Airbnb, Booking.com, or VRBO, please refer to their respective cancellation policies.","priority":0,"tags":[]}]},{"category":"check_in","label":"Check-in","items":[{"faq_id":"01KR7X79K6QAB13ETGF46DCYKG","slug":"new-faq-moz6px7m","category":"check_in","question":"What time is check-in and check-out?","answer":"Check-in is after 4:00 PM, and check-out is by 11:00 AM. Early check-in or late check-out may be available upon request, subject to availability.","priority":0,"tags":[]},{"faq_id":"01KR7XDFDHS5N52856ZWGZ6D89","slug":"new-faq-moz6u9im","category":"check_in","question":"How do I check in?","answer":"Check-in is self-service via a smart lock/keypad. We’ll send detailed instructions a day before your arrival.","priority":0,"tags":[]}]},{"category":"check_out","label":"Check-out","items":[{"faq_id":"01KRH0GTJN4MX8YHDC71ZFZE0C","slug":"late-checkout-fee","category":"check_out","question":"Is late checkout available and what is the fee?","answer":"Late checkout until 1:00 PM is available for a fee of $100, subject to availability. Please contact the front desk to request this service.","priority":0,"tags":[]}]},{"category":"rooms","label":"Rooms","items":[{"faq_id":"01KR7XCEY717C2R6HT17RG3G0J","slug":"new-faq-moz6tjus","category":"rooms","question":"Is daily housekeeping available?","answer":"Daily housekeeping is not included but can be arranged for an additional fee. Please contact us in advance if you’d like this service.","priority":0,"tags":[]}]},{"category":"amenities","label":"Amenities","items":[{"faq_id":"01KR7XAGBQMM4RNT18A8MAFYMS","slug":"new-faq-moz6s6es","category":"amenities","question":"Is Wi-Fi included?","answer":"Yes, complimentary high-speed Wi-Fi is available throughout the property. Login details will be provided at check-in.","priority":0,"tags":[]},{"faq_id":"01KR7XBERJPN0VDM3MMAYF4RQH","slug":"new-faq-moz6sufi","category":"amenities","question":"What amenities are included?","answer":"The rental includes essentials such as towels, linens, toiletries, kitchenware, a coffee maker, and more. Full amenity list is available in the listing.","priority":0,"tags":[]}]},{"category":"parking_and_transport","label":"Parking & Transport","items":[{"faq_id":"01KR7X89ENTKYQ23GWEYDPY1VX","slug":"new-faq-moz6qmdu","category":"parking_and_transport","question":"Is parking available?","answer":"We’re so sorry, however, we don’t have any dedicated parking spaces. The nearest parking garage is iPark, just a 3-minute walk away at 29 Platt Street. You can also use the “Spot Hero” app to check out nearby spots and rates, which are usually starts at around $30 per day. Our address is 17 John Street if you need it.","priority":0,"tags":[]}]},{"category":"pets","label":"Pets","items":[{"faq_id":"01KR7X9SBJKQGX8HNGRC0HC5B4","slug":"new-faq-moz6ro8e","category":"pets","question":"Are pets allowed?","answer":"No, We’re sorry, but pets are not allowed at the property. We appreciate your understanding, as this helps us maintain a clean and comfortable space for all our guests, especially those with allergies.","priority":0,"tags":[]}]},{"category":"smoking","label":"Smoking","items":[{"faq_id":"01KR7XF84KDMBZBBVWY54HWC5Y","slug":"new-faq-moz6vic0","category":"smoking","question":"Is smoking allowed?","answer":"No, smoking is strictly prohibited inside the property and anywhere within the building. We kindly ask guests to respect this policy to ensure a clean and comfortable environment for everyone. Thank you for your understanding.","priority":0,"tags":[]}]},{"category":"misc","label":"General","items":[{"faq_id":"01KR7X8YQAFFQZYV7BTPC0JB68","slug":"new-faq-moz6r36v","category":"misc","question":"Do you offer luggage storage before check-in or after check-out?","answer":"Yes, we offer secure luggage storage at the property, located in the lobby and assisted by our concierge. It’s available 24/7, and you can use it free of charge on both your check-in and check-out days!","priority":0,"tags":[]}]}],"total":11}}